You see a pending withdrawal on the BitStarz casino screen, but the button to cash out stays gray. That happens because the wagering condition attached to the bonus money has not been met yet. This condition decides when you can actually keep the winnings from the offer.
How to Claim the Offer
The claim process for the BitStarz bonus code free spins offer follows a set sequence. You must complete each step before the bonus lands in your account.
- Log into your account using your usual email and password. Once the homepage loads, locate the cashier section in the top menu.
- Navigate to the promotions tab inside the cashier. You will see a list of active deals and a field labeled “coupon” or “bonus code”.
- Type the code you received into that field exactly as shown. The system checks the code and displays a confirmation message if it is valid.
- Select the deposit amount you want to add to your account. The minimum amount to trigger the offer is written next to the code field.
- Complete the payment through your chosen method. After the transaction is approved, the bonus money and free spins will appear in your account automatically.
- Open the slot game designated for the free spins. The terms list the specific game title; spinning outside that game will not activate the free spins.
- Start playing with the bonus balance first. The system tracks your wagering progress in the account history under “bonus status”.
The free spins have a separate countdown that starts the moment they are credited. You need to use each spin before the timer expires. The remaining spins and their expiry date appear in the game lobby. The bonus balance is held separately from your cash balance. Any winnings from the free spins go into the bonus balance. The wagering condition applies to that balance. https://bitstarz.cn.com is a casino that uses this system to keep the offer clear. You can monitor your progress on the mobile browser without needing an app. The countdown resets only if you close the session before claiming the next spin. A pop-up reminder appears when 24 hours remain on the timer.
Conditions to Check
The table below shows the main terms that affect how the offer works for you.
| Term | What It Means | What to Check |
|---|---|---|
| Wagering requirement | You must bet the bonus amount a certain number of times before you can withdraw. | Look for the multiplier number in the offer description — it tells you how many times to wager. |
| Game contribution | Each game type counts a different percentage of your bet toward the wagering. | Check if slots count 100% while table games count less or zero. |
| Maximum bet | There is a limit on how much you can bet per round while the bonus is active. | Find the maximum bet per spin or hand in the terms page. |
| Eligible games | Only certain games accept bets that count toward the wagering. | Open the list of eligible games in the promotion details. |
The term players misread most is the game contribution. They assume every bet counts fully, but a 1% contribution means you need 100 times the bet to move the requirement. That small number hides the true time needed to clear the bonus. The wagering requirement applies to the bonus amount, not the deposit. The maximum bet stops you from using a high-stakes strategy to finish fast. The eligible games list changes with each offer. You should confirm the list each time you claim a new promotion.
A Worked Example
Imagine you deposit 30 units of currency and receive a bonus of 30 units. The wagering requirement is 40 times the bonus amount. That means you need to place bets totaling 1,200 units before the bonus turns into real cash.
You start playing a slot game that contributes 100% of each bet. A bet of 1 unit reduces the remaining wagering by 1 unit. After 1,200 such bets, the requirement is fully cleared.
If you switch to a table game that contributes 10%, a 1-unit bet reduces the requirement by only 0.1 units. You would need 12,000 bets to clear the same 1,200-unit requirement. This example shows why checking the contribution percentages matters.
The formula is: bonus amount times the wagering multiplier equals the total wagering needed. In this example, 30 units times 40 equals 1,200 units. The formula stays the same for any deposit amount you choose.
During the wagering, your cash balance is used first for bets. The bonus balance sits untouched until the cash runs out. Once the cash is gone, bets come from the bonus balance.
Any winnings from bonus bets also carry the wagering requirement. They add to the bonus balance and need to be cleared as well. That is why the total wagering can feel larger than expected.
You see the progress bar fill gradually in the account dashboard. When it reaches 100%, the bonus balance converts to cash. You can then request a withdrawal of the full amount.
Free Spins Rules
Free spins are credited to your account after the deposit is confirmed. The number of spins appears in the promotion details. Each spin has a fixed bet value that you cannot change.
You must use the free spins within a set number of hours. The timer starts when the spins land in the account. Unused spins expire and are removed without notice.
Winnings from free spins are added as bonus money. That bonus money has its own wagering requirement. You must meet that requirement before you can withdraw the winnings.
The game for the free spins is chosen by the casino. You cannot switch the spins to a different slot. The RTP of that game affects how much you might win from the spins.
Only one set of free spins can be active at a time. If you claim a second offer before using the first, the older spins are cancelled. You should plan the timing of your claims.
Free spins are not available on all devices by default. The mobile browser version supports them as long as the specific game loads. You can verify the game works by opening it in the browser first.
You cannot pause the free spins once they start. The spins play automatically until the count runs out. Any interruption, like a lost connection, may end the session early.
Cashing Out Bonus Winnings
You can request a withdrawal only after the wagering requirement is fully met. The cashier shows a withdrawal option once the balance is real cash. A pending request undergoes a standard review by the finance team.
The minimum withdrawal amount is written in the cashier page. You must have at least that much in real money to start the process. The maximum withdrawal from bonus winnings is also stated there.
Winnings from the deposit portion are not subject to the bonus wagering. You can withdraw that amount right away. The bonus winnings stay locked until the requirement is cleared.
You must use the same payment method for withdrawal that you used for deposit. The casino sends the funds back through that channel. Changing the method may cause delays or cancellation.
Identity verification is required before any payout. You will need to submit a government ID and a proof of address. The verification step happens once per account.
The processing time depends on the payment method chosen. Some methods complete faster than others. The cashier lists the estimated time for each option.
If the wagering requirement is not met within the bonus validity period, the bonus ends. The bonus balance is removed from your account. You keep the original deposit and any cash winnings from it.
Where Players Lose the Bonus
Three common mistakes cause players to forfeit the bonus unexpectedly. Each mistake has a simple way to avoid it.
- Playing a non-eligible game. You bet on a slot that does not count toward the wagering. Stick to the listed eligible games by checking the promotion details first.
- Exceeding the maximum bet. A single spin above the allowed amount voids the bonus. Set your bet size to stay within the limit shown in the terms.
- Claiming multiple offers at the same time. The system locks one offer per deposit. Use only one bonus code per transaction to avoid cancellation.
Players also overlook the time limit on the free spins. The countdown includes hours when you are asleep or at work. Set a reminder to use the spins within the first day. Another mistake is thinking that all deposits qualify. The offer requires a minimum deposit amount that is clearly listed. Depositing less triggers no bonus at all. Finally, some players try to cash out before the wagering is done. The withdrawal button remains inactive until the requirement clears. Completing the steps in order prevents these losses.